Yokaboo, your own store

Frequently Asked Questions

Troubleshooting

I forgot my password. How do I reset it?

Go to your login page and click 'Forgot you Password' button. Then enter your email and we'll email you to guide you through the rest.

I can’t log in to my admin area.

First of all make sure you are entering the correct Store Name and Password.
Then, ensure that your browser has it's cookies enabled.
You will not be able to login in your cookies are disabled. 

I enter a product but it doesn’t save it when I press the ‘save’ button.

This is most likely a browser issue. We are constantly trying to comply with all the latest browser versions but sometimes this is not possible due to technical issues.

To resolve this, please try upgrading your browser or using a different browser.
If this doesn’t work, please send us support ticket with details of the browser you are using and its version.

Why i can't upload images?

First of all, make sure that your images are no greater than 4Mb, they are RGB and saved as jpg.
If you stil can't upload them, try upgrading your browser or using an alternative browser to upload your images.

I have set up my store but there is no ‘add to cart’ or ‘buy’ buttons.

This is because you have possibly forgotten to enter your checkout. On your admin area, go to Settings and click Checkout & Payment. Then enter your Paypal email. For more information on Paypal click here.

What should I do if I find a bug?

It would be nice if you could report it to us. The best way to do that is click the Report a Bug button at the bottom of your admin page and leave a message with as much details as possible as to what the bug is, how it occurred and a little bit about you computer setup.

I have upgraded my account but nothing seems to have changed. I am still on my previous plan.

Most of the upgrades happen instantly once the subscription has gone through Paypal. However, we have found that sometimes Paypal delays to notify our system about the new subscription and this create a lag in the system. 

If you are experiencing this, don’t panic. Your upgrade will go through shortly.