Yokaboo, your own store

Frequently Asked Questions

Using Yokaboo

How do I get started?

Simply go to the signup page, enter a few details and hey presto your store is ready. Log in and upload products, change the appearance of your store or anything else you like and start selling. Remember to enter your Paypal email in your settings in order to sell.
We will send you an e-mail asking you to verify your account; so don't forget to follow the instructions in that e-mail.

Is the site secure?

All personal information given to Yokaboo - we don’t ask for much - is kept private. We will never share these information with third parties. For full details of our Privacy policy, take a read here. Yokaboo also use up-to-date security measures with a firewall and various encryption techniques to keep everything safe.
Additionally, when upgrading to a paid plan (Steady or Go!), we are using paypal, the world's most advanced proprietary fraud-prevention system to ensure the security of any personal or transactional information.

Do I need to pay to use Yokaboo?

No. The Ready Plan of Yokaboo is free.
However, if you need to use more advanced options for your store, you can upgrade to Steady (£14.99 per month) or Go! (£24.99 per month) plan.
For more details on the plans and the options click here.

Does Yokaboo take a percentage of each sale?

No. Never. It’s your money, you keep it.
Unlike other services, Yokaboo does not charge any fees per transaction.

I signed up, now what do i do?

Now it's fun time! .
Here are a few basic steps to get started.
Step 1. Login to your store admin area
Step 2. Go to the Design tab and chose your store design
Step 3. Enter your Paypal e-mail in the Settings tab
Step 4. Go to the Products tab and start uploading products.
Step 5. Let everyone know your store web address.
Step 6. Start selling!
Simple?

How long does it take before I can access my new Yokaboo account?

Your Yokaboo account is accessible and your store ready to be pumped up the moment you sign up.

Do I need a paypal account to sell my products on my Yokaboo store?

Yes. If you don’t already have a paypal account then go to Paypal and click on Sign Up.

What kind of PayPal account do I need?

In order to sell at your Yokaboo store and receive money, you need a PayPal Business or Premier account.

Do my customers need a PayPal account?

No. Once they checkout they will have to go through the Paypal system but they can use their credit or debit card without having to login to Paypal.

Can I install Yokaboo on my own web server?

Yokaboo cannot be installed on your own web server.

Can I use Yokaboo from multiple locations?

Yes, you can. You can log in to your admin area from any computer.

Can I use my own domain name?

The Ready Plan - which is what you have if you have a free store - will only work with a yokaboo domain (storename.yokaboo.com). However if you have upgraded to the Steady or the Go! plans, you can use your own domain name.

How do I track who is viewing my store?

Yokaboo offers to all stores basic statistics to track your store visits and product views.
However, if you have a ‘Steady’ or ‘Go!’ account you can set up Google Analytics to view complete information on who is visiting your site; everything from what countries they live in to what products get viewed the most.

What languages does Yokaboo stores support?

Yokaboo is currently supports the following languages: English, Spanish, Portuguese, French, German, Japanese, Italian and Greek. To change the language of you store, simply go to your Settings tab, click General and change the language.

How can I change the design of my store?

Like an artist’s choice of canvas the Design area is where you choose and customise your online store. Here, you can select any color schemes, a font type and size, upload your own header image and background graphic.

Can I enter additional pages to the menu?

Yes you can. Your products are the main focus of your store however it is important to let your potential customers know a little bit more about your business, your background, the shipping information or anything else you think is useful for them to know.
To do this is simple.
Step 1: Login to your admin area
Step 2: Click the Pages tab.
Step 3: Then click the ‘Add new page’ button,
Step 4: Give your new page a title and type the information you need in the Page Content field.
Step 5: Tick the Published box.
Step 6: Click Save.

Alternatively, if you just want to link to another website, enter the link on the required field and leave the Page Content blank.

What currencies does Yokaboo support?

Yokaboo currently supports:

 

  • Canadian Dollar
  • Euro
  • British Pound
  • U.S. Dollar
  • Japanese Yen
  • Australian Dollar
  • New Zealand Dollar
  • Swiss Franc
  • Hong Kong Dollar
  • Singapore Dollar
  • Swedish Krona
  • Danish Krone
  • Polish Zloty
  • Norwegian Krone
  • Hungarian Forint
  • Czech Koruna
  • Israeli New Shekel
  • Mexican Peso
  • Brazilian Real (only for Brazilian members)
  • Malaysian Ringgit (only for Malaysian members)
  • Philippine Peso
  • New Taiwan Dollar
  • Thai Baht
  • Turkish Lira (only for Turkish members)

You can change your currency on the Settings > General.
If you would like to see other currencies on Yokaboo why not drop us a line?

How do I change my password?

Pretty simple:
Step 1: Sign into your admin area.
Step 2: Click your Settings tab.
Step 3: Then click the Security button on the sub menu.
Step 4: Enter your new password on both required fields  
Step 5: Click Save.

You're all set.

Can I upgrade, downgrade or cancel my account at any time?

Yes. You can instantly change plans, upgrade, downgrade or cancel your account.

Can I sell digital products?

Yes, you can sell digital products but Yokaboo doesn’t currently support automated digital download, so you will need to manually email each product to your customers.

How do I close my account?

To close your Yokaboo account, go to the Your Account page of your admin area and click the close my account link at the bottom of the page.
Closing your account will immediately and permanently delete all products, images, stats, and other data.
If you’re on a paid plan, you may consider simply downgrading to our free Ready plan instead.